How To Make A Lasting First Impression For Your Brand

A small business owner shaking hands with a client after making a good first impression of his brand

In today’s competitive landscape, making a strong first impression for your brand could be the difference in someone choosing your business over a competitor’s. If you want your small business to stand out in the market, it’s essential to craft a memorable brand image that will resonate with your target audience.

In this blog post, we’ll explore some effective marketing tips to help your brand make a positive and lasting first impression.

How to Make a Lasting First Impression for Your Brand

Uncover four key insights into crafting a brand presence that leaves a lasting mark on your customers and prospects alike:

Plans for a brand to make a lasting first impression on a desk
How can your brand make a lasting first impression?

1. Establish a Professional Website

In the digital age, having a professional website builds credibility and attracts customers. Your website serves as the online face of your brand, providing visitors with valuable information about your products or services.

To ensure your website makes a positive first impression, your website should be . . . 

  • User-friendly. Visitors should find your website easy to navigate and understand. Your site should have a flow to make it seamless for users to explore with clear CTAs (calls to action) to move visitors toward making a purchase, booking a service, or contacting the business.
  • Visually appealing. There’s a science to color and design, and visitors will see right through a website that had no time and effort put into its design. Your website shouldn’t be filled with ads, difficult-to-read fonts, or eight different colors.
  • Mobile-responsive. Some of your client base might be on a computer. Others may be on a tablet or mobile device. If you want your site to attract the highest possible number of visitors, then it must be accessible across multiple devices.
  • Optimized for SEO. Optimizing your site for search engines will improve your site’s visibility and attract organic traffic.

Takeaway: Establishing a professional website that is user-friendly, visually appealing, mobile-responsive, and optimized for SEO will help make a positive first impression for your brand.

2. Maintain an Active Social Media Presence

Social media platforms offer a valuable opportunity to engage with your audience and showcase your brand’s personality. But have you ever visited a company’s Facebook or Instagram account and realized they hadn’t posted in a few months? Visitors are often left to fend for themselves or become “detectives” in finding the information for which they’re searching.

That’s why consistently posting relevant and engaging content on platforms like Facebook, Instagram, LinkedIn, Pinterest, Nextdoor, or other platforms can answer the questions for which visitors might be searching all while helping your brand build awareness and establish credibility in your industry.

Aside from posting consistently, here are a few ways you can actively engage with your clients on social media:

  • Respond to comments and messages promptly.
  • Stay up-to-date with current trends.
  • Note what type of content with which your visitors engage, and then share more of that content on your platforms.

Takeaway: Build positive brand awareness by maintaining an active social media presence through consistent posting and active engagement.

3. Invest in Quality Creative Assets

Compelling creative assets are essential for capturing the attention of your audience and conveying your brand message effectively. Invest in high-quality assets, including photography, videography, graphic design, and marketing materials, to convey professionalism and attention to detail.

Similarly, well-crafted copy that speaks to your brand’s values and resonates with your target audience can help you make a memorable impression and differentiate your brand from competitors. Whether you collaborate with in-house creatives or contract with a marketing agency like Paragon Marketing Group, we recommend having talented professionals create visually stunning content that reflects your brand’s personality and values.

Takeaway: Investing in high-quality creative assets can help your brand stand out and leave a lasting impression on potential customers.

4. Provide Exceptional Customer Service

Delivering exceptional customer service is key to making a positive first impression and building long-term relationships with your customers. Your branding never stops at the sales or marketing side. To maintain a positive reputation and establish your brand as one where people want to give their business (and continue giving their business), you need to provide extraordinary customer service. A few ways you can accomplish this include:

  • Responding to inquiries and concerns quickly. If there’s been an issue with a client’s service or product, one of the best ways you can manage the problem is by responding quickly so that the client understands they’re a priority. Often the way in which you defuse a tricky situation can become more memorable than the issue itself.
  • Address customer feedback and reviews thoughtfully. As a small business owner, it’s never easy to receive a critical review or negative feedback. But that doesn’t mean you can’t respond professionally, even if the review was unkind or untrue. Plus, other prospective clients will be watching and reading what you respond. How you respond will tell them whether or not your business is worth considering.
  • Go above and beyond to exceed customer expectations. There are so many ways you can accomplish this. Whether you offer a special discount, give extra attention to detail to a customer’s account, follow up on service where a client had concerns, or even offer a listening ear, you can always find a way to exceed expectations. Your customers will not forget how you made them feel.

Takeaway: By prioritizing customer satisfaction, you can create a positive reputation for your brand and earn the trust and loyalty of your audience.

Here’s a Quick Recap:
  1. Establishing a professional website that is user-friendly, visually appealing, mobile-responsive, and optimized for SEO will help make a positive first impression for your brand.
  2. Build positive brand awareness by maintaining an active social media presence through consistent posting and active engagement.
  3. Investing in high-quality creative assets can help your brand stand out and leave a lasting impression on potential customers.
  4. By prioritizing customer satisfaction, you can create a positive reputation for your brand and earn the trust and loyalty of your audience.

Crafting a strong first impression for your brand is essential for small businesses looking to succeed in today’s competitive market. By following these marketing tips and investing in your brand’s online presence, design, and customer service, you can create a memorable and impactful brand image that resonates with your target audience.

To learn more, please visit our website at paragonmarketinggroup.com or call us at 262-443-9092 to learn more. We’re here to help you elevate your brand and make a lasting impression.

Why Your Website Content Matters

A computer on a desk with a website on screen, showing the value of good website content

Your website is often the first impression potential customers have of your business. While visual design sets the stage, it’s your website content that informs, engages, and compels visitors to become customers. High-quality website content should be a top priority for small business owners looking to drive leads and sales online.

Why Does Your Website Content Matter?

Let’s review some of the biggest benefits your website and business will experience from having high quality content:

Two working professionals working on their website content
Why does your website content matter?

Provides Value for Visitors

Excellent website content should educate, engage, and add value for visitors. But before you can think of how your website content can achieve these action items, put yourself in the shoes of a website visitor and ask yourself, “Why are they viewing my website?”

Once you know that answer (you may have multiple answers), your website needs to provide solutions. Consider these ideas:

  • Offer tips and how-tos. Depending on the products or services your business offers, this can be really helpful for both current and potential clients. If you want to include more detailed, in-depth information about your products/services, consider having a blog on your website.
  • Provide an explanation of products/services. Ever hear the saying, “Can’t see the forest for the trees”? While you know your product or service inside and out, odds are that most people do not. It’s a delicate task to explain what your products/services are in a cohesive, structured way while not providing too much content or detail but also offering enough information so viewers aren’t confused.
  • Share local information. Where is your service area? Who is your target customer? Sharing helpful information about the areas you serve, how your business fits into the area, and any relevant contact information will make it simple for your ideal customer to work with and contact you.

Providing truly useful content keeps readers engaged and spending more time on your site.

Takeaway: Creating high quality website content by offering tips, providing an explanation of services, and sharing local information will provide value to website visitors.

Boosts Your SEO

Well-written, keyword-focused website content also aids search engine optimization (SEO). While the use of AI to help create content can be useful, it can’t completely replace a human writer or optimize your content for SEO.

You can write the best content, but without properly utilizing relevant keywords throughout natural-sounding copy, search engines like Google won’t be able to understand your pages’ topics. Not having your content indexed by search engines will directly impact how high you can rank in search results.

The moral of the story? Optimized content attracts more qualified organic traffic to your site.

Takeaway: High quality content optimized for search engines will help you rank higher in search results and drive more traffic to your website.

Supports Your Overall Marketing

Your website content isn’t just the hub that anchors all marketing efforts driving traffic to your site – it’s also the only digital “salesperson” operating 24/7 for your business. Just like your branding should be consistent across all graphic design, web design, and print materials, so should your web copy align with and support campaigns across social media, PPC ads, email marketing, and more.

Strong, consistent content better converts that traffic into leads across channels.

Takeaway: Your web copy is an integral part of your marketing that requires consistency across all relevant marketing channels.

Enhances the User Experience

If you’ve ever been on a website and were unable to find the information you’re looking for, clicked links that turned out to be broken, or couldn’t understand the information provided, you might have decided that business wasn’t worth working with, given your negative experience.

Users should be able to easily navigate and find information on your site. Here are a few ways you can achieve this through your website content:

  • Write descriptive headers that are clear so visitors can quickly scan and jump to the sections most relevant to them.
  • Include bulleted lists to help break up dense paragraphs and highlight key takeaways, which helps retain reader attention.
  • Use ample paragraph breaks to make the content less intimidating and easier to digest so readers are not confronted with a huge wall of text.

Add internal links to improve user experience, allowing visitors to seamlessly navigate to other related pages of interest. This keeps visitors on pages longer, and viewing more content rather than quickly clicking away.

Takeaway: Well-written and organized website copy results in a positive user experience that keeps people on your site longer and viewing more content overall.

Increases Leads and Sales

Informative, engaging website content educates consumers so they feel confident doing business with you. By consistently providing valuable information through your copy, you establish expertise and credibility. Readers see you as an authority they can rely on for solutions related to your products or services.

Here’s an example of how this might look on a buyer’s journey:

  1. First, they may land on a blog post from a search, learning about their problem. 
  2. Second, they read about tips for evaluating solutions, building desire.
  3. Finally, more content compares options and outlines your process, nurturing leads.

With each stage, viewers become more qualified due to the knowledge they’ve gained from your website content. They feel assured you understand their needs and can provide the right solution.

In this way, useful copy moves prospects through the sales funnel, turning cold traffic into engaged subscribers, qualified leads, and finally loyal customers. Your website content plays a central role in attracting and converting visitors throughout the buyer’s journey.

Takeaway: When every piece of website copy, from blog posts to service pages, focuses on addressing needs, solving problems, and clearly communicating value, website visitors can become qualified leads and loyal customers.

Here’s a Quick Recap:
  1. Provide value: Creating high quality website content by offering tips, providing an explanation of services, and sharing local information will provide value to website visitors.
  2. Boost SEO: High quality content optimized for search engines will help you rank higher in search results and drive more traffic to your website.
  3. Support marketing efforts: Your web copy is an integral part of your marketing that requires consistency across all relevant marketing channels.
  4. Enhance user experience: Well-written and organized website copy results in a positive user experience that keeps people on your site longer and viewing more content overall.
  5. Increase leads & sales: When every piece of website copy, from blog posts to service pages, focuses on addressing needs, solving problems, and clearly communicating value, website visitors can become qualified leads and loyal customers.

At Paragon Marketing Group, we understand that creating great website content requires an investment of time and resources. But the payoff in increased visibility, traffic, leads and sales makes it well worth it.

If you need help with your website content, contact our team to perform an audit of your current site and revamp the copy to deliver better results. Let us optimize your 24/7 online salesperson through high-impact website content.

To learn more, please visit our website at paragonmarketinggroup.com or call us at 262-443-9092. We’d love to hear from you.

The Power of Reviews: How to Get More for Your Small Business

a woman on her phone demonstrating the power of reviews

Positive reviews are vital for small businesses competing in the digital marketplace. With 92% of people reading online reviews before making purchasing decisions, reviews influence your discoverability, reputation, conversions, and even SEO, proving how far the power of reviews stretches. This makes cultivating an outstanding review profile essential.

Understanding the Power of Reviews for Your Small Business

To understand the power of reviews, let’s review the benefits positive reviews can provide for your business as well as some effective strategies to help you procure those reviews:

5 gold star next to a keyboard, showing the power of reviews on a small business
How many 5-star reviews do you have for your business?

Benefits of Great Reviews

Many business owners are so overwhelmed with running their businesses that garnering positive reviews on Google, Facebook, or Yelp usually isn’t top of mind, much less a priority. But positive, 5-star reviews provide many advantages that can significantly impact your success, including the following:

  • Boost credibility and trust in your business
  • Improve local search rankings and drive traffic
  • Persuade prospects to convert into customers
  • Promote repeat business and referrals
  • Counteract any negative reviews
  • Build brand authority and clout in your niche

With so much to gain, focusing on getting more online reviews should be a priority. But even if you understand the many benefits of good reviews, how do you actually get them?

Takeaway: Prioritizing the procurement of positive reviews for your small business will boost your credibility, improve your SEO, lead to referrals, and promote repeat business.

Strategies to Get More Reviews

At Paragon Marketing Group, we understand that it takes some effort to maintain a robust review profile. However, implementing these simple strategies can help generate more customer feedback on an ongoing basis.

Ask for Reviews Everywhere

The easiest way to get reviews is to directly ask satisfied customers to leave feedback. But don’t limit yourself to just one platform. Collecting reviews across multiple sites broadens your exposure. Make sure to include the following sites:

  • Google My Business – Google is the most common site potential customers will visit, making it critical for visibility. This requires your business to have an official Google My Business profile so customers can find you.
  • Facebook – While Facebook isn’t used as much as Google for reviews, getting reviews on Facebook helps with social proof, especially as Facebook still reigns as the most popular social media platform in the world.
  • Yelp or Houzz – Depending on the industry your small business is in, you may want to consider an industry-specific site like Yelp or Houzz where people leave reviews as these specific sites build authority within their particular niches.
Make Review Requests a Routine

A key strategy to get positive reviews for your small business is to incorporate review requests into your regular customer interactions. Some best practices to implement into your schedule include the following:

  • Ask for reviews once a purchase has been made.
  • Add a link directly to your Google My Business or Facebook page in email signatures.
  • Print a QR code on receipts, invoices, or custom cards to hand out to customers.
  • When you or sales staff are face-to-face with clients, request verbally at the point of service.
  • Promote positive, 5-star reviews on your social media platforms and website.
Offer an Incentive

Encouraging reviews through a reward or giveaway helps motivate customers. Offer a discount, free product sample, or entry into a prize drawing in exchange for leaving a review. Just ensure incentives are not conditional upon getting a 5-star rating.

Respond and Interact . . . No Matter the Review

Being engaged with your reviews shows customers you listen and care. Always respond promptly and politely to feedback – positive and negative. This fosters goodwill and shows your brand values customer perspectives.

From a customer perspective, negative reviews for a business may hold significant weight. But so does the way in which the business responds to those reviews. Consider this advice from Skip on how to address negative reviews.

Takeaway: Actively asking for reviews and incorporating the process into your routine will enable you to garner those positive reviews you need.

Here’s a Quick Recap:
  1. Prioritizing the procurement of positive reviews for your small business will boost your credibility, improve your SEO, lead to referrals, and promote repeat business.
  2. Actively asking for reviews and incorporating the process into your routine will enable you to garner those positive reviews you need.

With a rigorous review generation strategy, you can build the social proof and reputation that propels business growth.

At Paragon Marketing Group, we’d be remiss if we failed to take our own advice. So we’re going to implement our first recommended strategy to obtain a few reviews. If you’re a client satisfied with the level of surface we’ve provided, will you leave us a 5-star review on Google?

If you need help managing your online presence or more strategies for procuring positive reviews, please contact us. Visit our website at paragonmarketinggroup.com or call us at 262-443-9092. We’d love to hear from you.

3 Ways to Gain Marketing Independence for Your Small Business

Close-up of American flag to celebrate independence

This fourth of July, maybe you’re planning to watch fireworks or attend a parade. Whatever you end up doing, it’s a great time to celebrate that we live in a free country where we’re free to run our own businesses. But have you ever considered what your life could be like with marketing independence?

3 Ways to Gain Your Marketing Independence

As a small business owner, responsibilities often outweigh the freedom that comes with owning a business. And along the way, we’ve learned it’s impossible to be an expert in every aspect of business.

Maybe you’ve also been craving that freedom to focus on the aspects of your business where you most excel in, but you’re unsure how to get there.

So we’re going to share three ways you can gain your marketing independence:

A small business owner celebrating his marketing independence
Let’s celebrate your marketing independence!

1. Take Ownership of Your Digital Assets

There is a freedom that comes from ownership. While there’s certainly nothing wrong with leasing a car or renting a home, there is freedom in owning your vehicle or home. When you own your home, you can decide if you want to replace the carpet, paint the walls, or even renovate your kitchen. But when you rent, there are rules in place that don’t allow you to make any significant changes when your home is owned by someone else.

So what are digital assets, and why should you own them?

Digital assets can be anything that can be stored as a file.

  • Does your business have a website? That’s a digital asset.
  • Do you have a company logo, specially designed graphics that live on your website, project files, videos, or audio clips? All of these can be classified as digital assets.
The second part of the question – why should you own them?

Owning your digital assets will give you freedom to do whatever you want with them.

  • Do you want to share a testimonial video on your social media pages? You can do that when you own them.
  • Do you want to change the color of your logo? You can do that when you own it.
  • Do you want to make small updates to your website? You can also do that when you own it.
But how do you know if you own your digital assets?

If you’ve hired an agency, a contractor, or a freelancer, you have to check with them. Many business owners don’t realize that agencies, designers, and freelancers all have the right to own digital assets – yes, we’re talking about your business’s assets. 

At Paragon Marketing Group, we do not take our clients’ assets. After you pay for your assets, they become yours forever – and not just while we work together. If you decide to leave or hire someone else, all your assets will still belong to you. We do not keep them or hold them as leverage against you if you decide to move on from working with us.

Our advice is to check with whoever does your marketing to find out whether or not you own your digital assets. And if it turns out that you are not the owner, find a marketing agency like Paragon Marketing Group that will give you the freedom to own your business’s digital assets.

2. Gain Independence from Your Competitors

No business wants to look identical to its competitors.

For example, if you had to choose between two different fried chicken restaurants that used the same color scheme, had the exact same menu, were open the same hours, and even hired the same wait staff . . . which would you choose?

You would probably ask what makes each restaurant unique:

  • What are their differentiators?
  • What makes one stand out from the other?
  • Which restaurant has the better chicken?

Obviously, this is a ridiculous question. Of course no two restaurants are identical. 

But let’s say these places are real. Imagine what would happen if one of the restaurants decided it wanted to be different from their competitor:

  • What if they updated their logo and colors to fit a theme that supported their mission to be sustainable?
  • What if this same restaurant updated the format of their menu to make it more readable and clear to customers?
  • What if they updated their hours and then advertised them across all their listings – social media pages, Google profile, website, so that customers could easily determine when they could patronize it?
  • What if they shone a light on their uniquely talented wait staff and advertised them on their website?

We could go on with the “what ifs.”

So when it comes to gaining independence from your competitors, it’s important you don’t implement the same exact marketing strategies that they are.

Consider asking yourself questions like these:
  • Are your competitors using a cookie cutter free website template? Then look into finding a clean, professional look that will accurately reflect your business.
  • Do all their graphics look the same because they use the free version of a popular design software? Then consider learning (or hiring a professional) to create unique, beautiful graphics that will set your designs apart from your competitors.

If you ever notice your competitors jumping on a bandwagon or following a trend, stop and think about it before you jump on with them. Ask yourself if taking part in something that’s trendy is actually going to help market your business . . . or maybe look like you’re just trying to fit in with everyone else. And if you’re thinking about hiring a marketing agency (or if you already have), ask the hard questions, like how they’ll help your business stand apart from the competition.

3. Find Freedom in Running Your Business

After all this talk, you might be thinking “these are great ideas, but who has the time?”

We know the struggles that come with running your own business. But no one Paragon employee knows every detail of every aspect of running a business. And if one of us did, that person certainly doesn’t have the time to implement every great strategy that exists.

At Paragon Marketing Group, our owner Skip doesn’t manage every invoice, design every graphic and website, curate every social media post, pen every video script, or shoot every video. He has a capable team who each uses his or her own expertise to accomplish these tasks.

And having a team of experts to help support Paragon Marketing Group has given Skip great freedom to run his business.

We would love for you to find freedom in running your business, too. And one great way you can do that is to gain some independence in your marketing.

Maybe that looks like hiring a single person in-house to do your marketing.

Maybe that means setting aside a few hours each day to work on marketing, yourself.

Or maybe you could hire a marketing agency like Paragon Marketing Group to run your marketing so you can enjoy the freedom to run your business.

Gaining marketing independence will look different for everyone.

Here’s a Few Takeaways:
  1. Make sure you own your digital assets (and if you don’t, hire someone who will let you).
  2. Differentiate yourself from your competitors (don’t become dependent on your competitors for marketing ideas).
  3. Enjoy the freedom of running your business by not taking on all of your marketing alone (find someone who can help).

If you have any questions, we’re here, and we’re ready to help.

Want to learn more about this topic? Check out our podcast, the Main Street Marketing Podcast, on Spotify, Apple Podcasts, or your audio platform of choice.

Your Marketing Can’t Take a Vacation

marketing can't take a vacation

It’s summer time! The sun is shining, the temperature is up, students are out on summer break, and many people are getting ready to go on vacation. You might also be preparing to go on a much needed (and well-deserved) vacation. But just because you can go on vacation doesn’t mean your marketing should.

Today, we’re going to give you three reasons why your marketing can’t take a vacation  . . .

3 Reasons Your Marketing Can’t Take a Vacation

It might only seem fair that your marketing should get a break (or better, you), but we stand firm behind these three reasons your marketing shouldn’t stop over the summer months.

Don’t let your marketing take a vacation this summer . . .

1. Your Business Will Take a Hit

If you’ve read any of our former posts, you’ve probably heard us say this many times before, but we’ll say it again: you should view marketing as an investment, not an expense.

Marketing has so many positive functions in your business. It . . . 

  • Informs and educates people about your business and your products/services.
  • Keeps your customers engaged and builds credibility not just for your current customers but also for your new customers.
  • Enhances your business’s reputation from having a professional website to represent your business, to five-star reviews on your Google profile, to great customer service on your social media profiles.
  • Gives you leads and generates interest in your business which leads to sales.
  • Grows your business as you implement marketing strategies.

So if you understand even just a little bit about how much value marketing offers your business, imagine what would happen if you stopped marketing altogether.

Let’s say you stopped updating your website. You stopped Google ads, didn’t bother updating videos on your site from 10 years ago, and stopped posting to your social media profiles. Your digital graphics are at least 7 years old. Your Google profile doesn’t have your business’s updated address, hours, or phone number. You stopped implementing SEO keywords into your blog, website, and social media strategy.

Alone, these issues might not seem like a big deal. But when you start to look at the big picture, you’ll notice that when you stop marketing your business, you have a LOT to lose, like . . .

  • Leads, because they’ve never heard of your business.
  • Credibility, because your listings aren’t up-to-date.
  • Engagement, because you stopped engaging with them.
  • Reputation, because your site and graphics aren’t professional.
  • Visibility, because you aren’t implementing SEO.
  • An edge over competitors, because they didn’t stop marketing . . . YOU did.

2. Your Competitors Won’t Take a Vacation

Let’s backtrack here for a second.

If you’re a business owner, you’re really busy. You’re juggling a lot. You’re working through the challenge of owning a business and trying to market it at the same time.

Running a business isn’t easy, so of course, trying to do all your business marketing is a major undertaking.

If you’re taking a break from your marketing, you might just feel burnt out. You might be struggling financially and feel like you can’t dedicate any of your budget to marketing. Or you might not even be purposefully taking a marketing vacation . . . maybe you’ve been so busy, you’re just doing as much as you can and marketing is on the back burner.

Whether you’re actively marketing or taking a break, remember this: your competitors aren’t taking a vacation. Your competitors are actively marketing their businesses. They’re going after the same clients as you are. They’re probably viewing your website and trying to find out how they can differentiate themselves from you. Maybe they’re watching your social media strategy and replicating whatever you’re doing because it’s working. Perhaps they’re targeting the same locations as you. They might even have similar brand colors as your business. They’re working to educate their clients – and future clients – on the same things.

So if your competitors aren’t taking a marketing vacation, then guess what . . . you shouldn’t be either!

But what are you supposed to do if you don’t have time for your marketing . . . ?

Well . . .

3. You Have Other Marketing Options

We’ve already established why you shouldn’t take a vacation from your marketing.

And perhaps there’s a good chance that if you are taking a marketing break, it’s not that you want to . . . you just need help.

Think of it like this: when you go on vacation and leave your kids at home, you don’t just tell them, “Hey, have a great week – figure things out!” (Can you imagine what your 5-year-old or 10-year-old would do?)

Or perhaps when you go on vacation, you have a couple dogs. You don’t just leave out the bag of food and wish them good luck. You bring them to a doggy daycare or invite over a trusted friend or relative to watch them.

And for those of us who like plants, we don’t go on vacation for two weeks and never ask anyone to water them . . . 

So just like our kids, our pets, and even our plants need looking after when we’re on vacation, so does your marketing.

As a business owner, you might not even remember what it feels like to go on vacation. Most business owners can share stories of working grueling hours, rarely getting enough sleep, and just barely managing their lives outside of work. But sometimes, you deserve to go on vacation.

And the even better news? You can go on that vacation. Just make sure you leave your marketing in trusted hands.

At Paragon Marketing Group, we’re here so you can take the vacation, that well-deserved time off from work. Our tagline says it well:

“You run your business, we’ll run your marketing.

Paragon Marketing Group

You don’t want your business to suffer because you haven’t been marketing. And you don’t want to lose business to your competitors because you don’t have the time to market.

Whether you need to lighten your workload and hand off some of your marketing tasks, or you’re looking to completely get marketing off your plate, Paragon Marketing Group is here to help.

Want to learn more about this topic? Check out our podcast, the Main Street Marketing Podcast, on Spotify, Apple Podcasts, or your audio platform of choice.

Why Marketing Consistency Matters

Discussing marketing consistency and strategy

In business, there isn’t any advice we could offer that would discourage being consistent. But what about marketing consistency?

See, when most people hear the word “consistency,” they think of repeating the same things over and over again. And while repetition plays a role, there’s a whole lot more to it.

How to Build Marketing Consistency into Your Business

You’ve probably read a lot about the importance of brand consistency, and why it’s so important for your business to maintain it. And that’s true — brand consistency is important! But how do you build marketing consistency into your business?

Building consistency into your business marketing is key to your marketing success.
Building consistency into your business marketing is key to your marketing success.

1. Implement General Consistency in Your Business First

Before you can bring marketing consistency into your business, it’s important to understand how being consistent in general business tasks will set you up for success in your marketing.

There are several definitions for the word “consistency,” but our favorite is probably an “agreement or harmony of parts or features to one another or a whole.”

Consistency brings harmony of parts. Ultimately, consistency brings a wholeness to whatever you’re doing.

Think of consistency in the same way you’d maintain your vehicle. When you buy a car, it’s an investment. You don’t just buy it but never take care of it. You get oil changes, you wash your car, you change its tires. And these aren’t just one-time tasks. You do it multiple times throughout the year on a consistent basis, once every 2,000 miles, or quarterly.

The same goes for your business. You don’t just start a business and perform each task one time. Employees will receive regular paychecks. You’ll ensure your business information is secure every day. You’ll even lock your door every time you leave — not just the first time.

So if you’ve established general consistency practices in your business, you understand how important those processes are. Because without them, your employees won’t get paid, your confidential information won’t be secure, and your office will be open for anyone to stop in and take whatever they want.

It stands to reason that your marketing should also be consistent.

2. Understand How Consistency Will Benefit Your Marketing

You know it’s important to be consistent in a general sense. But how can consistency specifically benefit your marketing?

  • Consistency builds predictable results (You know what’s coming when you’re consistent.)
  • Consistency leads to greater financial returns (The easier you make it for clients, the more likely they’ll spend money.)
  • Consistency helps in the long-term (Better to focus on the big picture by staying consistent rather than just put out short-term fires.)
  • Consistency clears up confusion (Your message will be clear to your customers when you’re consistent with how you put it out there.)
  • Consistency builds trust with your customers (Your business information and your message should be the same across platforms.)

And those benefits just scratch the surface. The power of consistency in your marketing can enable you to accomplish far more with it than without it. But understanding that consistency is beneficial isn’t enough. You also have to put in the work.

3. Build Consistency into Your Marketing

Consistency is all about developing processes and following through with them. You can’t just hope that you’ll always be consistent.

Consider including these ideas when incorporating consistency into your marketing:

Make a long-term plan.

Planning for the next hour or day isn’t enough. If you want to repeat the benefits of long-term success, then you need to figure out how consistency will play a long-term role in your marketing. Ask yourself:

  • In what ways have I already built consistency into my business? Can I apply those methods to other aspects of my marketing/business?
  • What areas can I start adding consistency with little effort, and which areas are going to require a longer planning period to build consistency into them?
  • How can I keep myself (and coworkers/employees) accountable in staying consistent with new procedures?

Cross-post consistently.

Keep your calls-to-action (CTAs) clear across all marketing channels. Don’t give 8 or 10 CTAs on your website or your direct mailer. Your customers won’t know what to do, and they’ll probably end up doing nothing.

When it comes to your digital channels, such as your website or social media sites, or even your Google profile, keep your information consistent. For example, don’t have one phone number on your Google profile, another one on your website, and a third one on your Facebook page.

Incorporate consistency behind the scenes.

The work you put in behind the scenes may take a lot of effort, but the important thing is that it be simple for the customer on the front end.

For example, let’s say you want to run a social media marketing campaign that starts with a giveaway and ends with five people winning prizes. How can you build consistency into this social media marketing campaign?

  • Creating a social media schedule and posting consistently will help your followers know when your posts will go live.
  • Curating a list of highly-followed and relevant hashtags and incorporating them into every social post on appropriate platforms consistently will reach more people
  • Developing a process to consistently test all tagged accounts, links that will be clicked, and words to be spell-checked before publishing posts will provide a much better user experience and provide professional credibility for your business.

Notice the common theme? Consistency.

Ultimately, building consistency into your marketing is no easy task. It takes a lot of work. But understanding why it’s so important for not just your marketing, but also your business as a whole can really help you become more consistent in your marketing.

At Paragon Marketing Group, we understand that many small businesses don’t have the time or the resources to apply a large-scale strategy, which is why we love sharing that marketing load, or even taking it completely off your plate. If you’re looking for advice or help regarding your marketing strategy, we’d love to help you.

You can contact us by visiting our website at paragonmarketinggroup.com or call us at 262-443-9092.

Want to learn more about this topic? Check out our podcast, the Main Street Marketing Podcast, on Spotify, Apple Podcasts, or your audio platform of choice.

Top 10 Marketing Mistakes

Circling marketing mistakes in pink highlighter

“Don’t be a fool and make these marketing mistakes.”

Um . . . what?

We promise this isn’t a prank or an April Fool’s Joke. We’re not calling anyone a fool. Rather, as a small business, one of our biggest desires is that other business owners not make some of the most common marketing mistakes we’ve seen over the last several years.

Don’t Make These Top 10 Marketing Mistakes

Now maybe you’ve made some of these. Or maybe you’re looking for some tips on how to avoid making these mistakes. Either way, here are the top 10 marketing mistakes we’ve seen:

Business owner pondering what marketing mistakes he's made
Have you ever made any of these marketing mistakes?

Mistake #1

Your business doesn’t have a website OR your website is outdated.

Having a sleek, professional, and updated website is a vital part of your web presence. Not only will a website help your customers find your business online, but it will also give your business more credibility than organizations with just social media sites.

Mistake #2

You aren’t thinking about your mobile viewers.

More customers are conducting business, making purchases, and scheduling appointments on their phones today. So every business needs an attractive, functional, responsive, and mobile-friendly website that will serve your customers where they are and encourage them to spend more time on your site. Because more time on your site means a higher likelihood of them making a purchase.

Mistake #3

You don’t know who your audience is, where to find them, or how to reach them.

This is where marketing strategy comes into play. If you’re just throwing content onto the internet, there’s no way you can track, measure, or even hope for success. Determining who your target audience is (and where to find them) is a crucial step you should take before deciding which marketing channels to use.

Mistake #4

You don’t know who your competitors are or what they’re doing.

As a small business, you have to work even harder to get your message out there when you have competitors. Learning who your competitors are and what they’re doing — as in what’s working and what’s not — is vital to help you differentiate your business from the competition.

Mistake #5

You’re under-utilizing OR over-utilizing your social media channels.

Most people are on at least one social channel, if not several. This is great news, because that means your customers are ready and waiting for your business to interact with them! But successful social media requires a plan. Are you posting once every 6 months, or 6 times a day? You don’t want your audience to forget about you, but you also don’t want to annoy them. Come up with a plan and then consistently post to your social channels.

Mistake #6

Your business is difficult for your customers to find.

Before you can build trust with potential clients, listing your business in leading directories will make your business visible and easy to find. Plus, making your business easy to find in leading applications, search engines, and other directories will provide the validity your business needs to be established online.

Mistake #7

You’re hoping rather than creating a well-thought plan and strategy to accomplish your marketing goals.

We often don’t put enough stock into our plans. It’s so much easier to come up with a few marketing goals and then hope for the best! But marketing goals shouldn’t be just unfulfilled New Year’s resolutions. Schedule time to come up with a plan (or contact us so we can help you make one!), write down all your goals and your plans to accomplish them, and then start executing.

Mistake #8

You aren’t distinguishing your products/services from your competition.

For better or worse, you know you’re not the only business owner selling your product or service. You likely have local, regional, and national competitors vying for the same customers as you. That’s why it’s so important to differentiate your product or service. Ask yourself what separates you from all your competitors. Why should customers buy from you rather than from someone else?

Mistake #9

You’re trying to do all the marketing yourself OR you’re not doing any marketing at all.

Perhaps you’re trying to figure out how to market your business, or maybe you’ve even wondered how much money you should spend on marketing per month. Have you ever wondered how you’re supposed to have time to do all your marketing while trying to run your business? Whether you need to delegate marketing responsibilities to other staff or outsource your marketing altogether, we recommend not trying to do it all yourself. In fact, that’s where our company tagline comes into play: “You run your business, we run your marketing.” If you’re interested in outsourcing any of your marketing, we’d love to help you.

Mistake #10

You consider marketing an expense rather than an investment.

Like all things in life, it’s much easier to focus on the short-term than the long-term. Yes, it does cost money to outsource your marketing, but as a marketing agency, we stand by the belief that it’s so much more a long-term investment in your business rather than a short-term expense.

Let’s face it — no one is perfect at marketing. No business owner has all the answers and can do everything perfectly. In a way, we’re all fools to an extent, because it’s impossible to know everything. And even if we did know everything about running a business, our time can’t fully be dedicated to marketing our businesses.

And that’s really where we come in. At Paragon Marketing Group, we understand exactly what it’s like to feel overwhelmed. We know what it’s like to wear all the hats and juggle all the balls. We’ve been in your shoes before. And that’s why it’s so important that we not only help other small businesses like us, but also be a marketing resource that you can access whenever you need.

Want to learn more about this topic? Check out our podcast, the Main Street Marketing Podcast, on Spotify, Apple Podcasts, or your audio platform of choice.

Luck Is Not A Marketing Strategy

Don't rely on marketing luck to help your business.

Luck is a big theme for the month of March. Most of us think of four-leaf clovers, leprechauns, pots of gold, rainbows, and of course, St. Patrick’s Day. But what about luck in the context of marketing? How does luck play a role in your marketing, and why is it not enough to help you be successful . . . ?

How to Not Rely on Marketing Luck

Let’s face it, all of us know someone who is super lucky. And when it comes to marketing, sometimes it’s easy to hope luck will be enough of a marketing strategy to get your brand out there.

But if you’re reading this, then you probably already know what we’re going to say: luck isn’t a marketing strategy. So as a business owner, what can you do with your marketing that doesn’t rely on just dumb luck?

Here are three things you can start doing right now:

Don't rely on marketing luck to help your business.
Don’t rely on marketing luck to help your business.

1. Accept that Luck Will Play Only a Small Role in Your Marketing

Now while luck isn’t a marketing strategy, it can and will impact your business.

Everyone has a story about a social media post that went viral, or how your dream client walked through your doors, or how an unlikely partnership turned out to be the best thing for your business.

Luck will always play a role in your business, albeit an inconsistent one. The important thing to remember here is that luck is out of your control. You can hope and want it all day, but that doesn’t mean your marketing will always work because you hope it will.

2. Develop the Marketing Strategies You Can Control

Now that we’ve established that luck plays a small role in your marketing, it’s important to understand that luck is out of your control. And if you can’t control luck, then you have to figure out what marketing strategies you can control:

Marketing Channels

In other words, where do you want to market your products or services? You can’t get lucky with an Instagram marketing campaign if you aren’t posting to Instagram. You can’t find new clients through direct mail if you aren’t mailing pieces out to your desired area. Your website won’t keep visitors on the page if it isn’t responsive or optimized for mobile users.

Marketing Dollars

How much of your budget are you willing to dedicate just to marketing? This is a question we find many business owners not wanting to think about. As a small business owner, you might have 132 different things vying for your attention at all times. Marketing is an easy thing to fall to the bottom of the to-do list. And when this happens, relying on luck for your marketing to be successful while not budgeting any dollars towards it won’t cut it.

Marketing Experts

Do you outsource to a marketing agency, or do you try to do it all yourself? This can get really overwhelming for any business owner with his or her hands full. But perhaps there are certain “blind spots” you have when it comes to marketing. Maybe the idea of social media marketing really overwhelms you. Maybe shooting your own marketing videos is something you just don’t have the experience in.

3. Prepare for New Marketing Opportunities

All of us have probably heard a variation of the famous quote by the Roman philosopher, Seneca:

“Luck is what happens when preparation meets opportunity.”

No matter what your take on that quote is, the underlying message is that in order to actively and purposefully get “lucky,” you have to prepare.

So rather than resort to hoping for lucky circumstances or wishful thinking, here are a few ways you can prepare for new opportunities:

Determine Your Marketing Channels

You know you can’t be successful with marketing channels if you’re not actively using them. So you have to decide which marketing channels you want to use, and then the hard part: you have to start executing.

A good way to determine which channels to start with is to ask yourself which channels are going to best serve your business, attract your desired clients, or engage your customers.

Not sure how to figure this out? Consult with a marketing agency like Paragon Marketing Group. Our staff specializes in understanding nearly any type of business. You name it, we’ve probably seen it, heard of it, or worked with a company in that industry.

Determine Your Marketing Budget

Relying on luck isn’t an option for your marketing budget.

But if you’re leery of budgeting a portion of your funds to marketing, don’t let that stop you from marketing altogether. Even if it’s small, determine the amount you’re willing to spend on marketing ahead of time, and stick to that amount, even if you don’t see immediate results.

We recommend choosing an amount you can confidently put towards marketing each month. Remember: if you never spend a dollar marketing your business, you’re losing out on several dollars you could be making.

Determine Your Marketing Plan of Execution

For some business owners, this might be as simple as setting aside an hour each day to dedicate to marketing. For others, one hour a day might be impossible.

Or even if you have the time, you might not know where to start. This is really common! This is the point at which you decide whether you want to do your marketing in-house, by yourself, or outsource to an agency of experts.

Whether you’re looking to completely hand over your marketing to an agency, or you feel comfortable managing certain aspects of it, you can decide how you’re going to market your business.

It’s important to see luck for what it is: an inconsistent, unreliable tool that, without thoughtful and careful preparation, is just that: luck, and nothing else.

Think of luck as that friend who will show up at random times and be the life of the party for one night. But then when you’re at a point in your life where you need someone to lean on, that friend is nowhere to be found.

If you want your marketing to be effective, get prepared. Make a plan. Talk to experts in the field. Because at the end of the day, a marketing plan is only worthwhile if you’re going to put it in action.

Want to learn more about this topic? Check out our podcast, the Main Street Marketing Podcast, on Spotify, Apple Podcasts, or your audio platform of choice.

If you have questions about which marketing channels you should use, or how to develop a marketing plan for your business, we’d love to help you.

The Why’s of Marketing

asking why five times

So when we consider all that goes into marketing, the big “why’s of marketing” we often hear from clients are . . .  

  • “Why is marketing necessary for my business to succeed?”
  • “Why do I have to embrace digital marketing?”
  • “Why is marketing going to make my business any different than other businesses?”
  • “Why do I need to establish a brand?”
  • “Why should I consider outsourcing my marketing to Paragon Marketing Group?”

And we could go on. Now, you might have asked or heard different why’s, and that’s okay. But in some way or other, marketing impacts all of us, every single day. And as a business owner, understanding marketing isn’t just essential to running your business; marketing will help establish your business in the industry and expand its reach.

5 Why’s of Marketing You Should Consider

If you’re a small business owner, here are some “why’s of marketing” you should consider . . . 

A business owner considering the why's of marketing
Which “why’s” should you consider when it comes to your marketing?

Why Is Marketing Necessary for Your Business to Succeed?

Marketing will help your business succeed because it . . . 

  • Creates awareness of your products or services
  • Builds relationships with customers
  • Establishes your credibility as a business
  • Gives you valuable information so you can measure your success
  • Helps you compete in the marketplace

Why Should You Embrace Marketing?

Unlike traditional marketing methods, digital marketing . . . 

  • Is cost-effective, scalable, and measurable
  • Not limited to geography
  • Allows you to target the right audience for your business
  • Gives your business more touchpoints with customers

Why Is Marketing Going to Make Your Business Stand Out from Others?

Marketing will help your business stand out because it . . .

  • Offers you the ability to show and tell why your business is different from others
  • Gives you endless opportunities to set your business apart from competitors
  • Provides a place for you to engage with customers to find out exactly what they want
  • Offers social proof (testimonials, reviews) of your business’s success

Why Do You Need to Establish a Brand?

Establishing your brand will . . . 

  • Corroborate your business’s credibility
  • Increase customers’ familiarity with your business
  • Convert interest into sales
  • Build trust with your customers

Why Should You Consider Outsourcing Your Marketing to Paragon Marketing Group?

Paragon Marketing Group is worth hiring because . . . 

  • We can run your marketing, while you focus on running your business
  • Together, we have more than 60 years of combined experience that covers every aspect of marketing
  • We desire to help organizations, whether they’re personal, corporate, or anything in between
  • We specialize in helping small businesses, startup businesses, Christian businesses, and nonprofits
  • We promise to work with you every step of the way so we can make your vision a reality

So . . . have we convinced you that marketing your small business is absolutely essential? Okay, maybe you still have some questions. Or, maybe you’re already trying your hand at marketing your business yourself. If that’s the case, we have some good news for you:

You started — and that’s often the hardest part. But if you’re looking for help or advice, or maybe just need someone to take some of the marketing off your plate, that’s exactly what we’re here for. Contact us by visiting our website at paragonmarketinggroup.com or call us at 262-443-9092. We can’t wait to help you!

Want to learn more about this topic? Check out our podcast, the Main Street Marketing Podcast, on Spotify, Apple Podcasts, or your audio platform of choice.

5 Reasons to Outsource Your Marketing

“Why should I hire you if I can just figure it all out myself?” This is a common question we’ve heard when we talk about why you should outsource your marketing.

And that’s a great question. This might not apply to EVERY business. But most small businesses that are struggling to juggle everything are going to want to hear this. So here are 5 reasons we think it’s time for MOST businesses to outsource their marketing.

Business owner feels overwhelmed. He should consider outsourcing his marketing.
Feeling overwhelmed? Maybe it’s time to outsource your marketing!

5 Reasons to Outsource Your Marketing

1. You’re Juggling Too Many Things

When you have to do everything yourself, two things often happen:

  • You can’t perform every task at a high level because you’re too busy trying to do everything, so often you’re unable to give the necessary attention to all aspects of your business; OR
  • You forget about or give up on trying to do everything, so things like marketing fall by the wayside because you don’t have the time to dedicate to it.

If you see yourself in either or both of those situations, you’re not alone. You’re just juggling too many things, like this business owner.

2. You’re Focused on the Short Term

Like all good things in life, marketing takes time. And that time is a commitment you make to really invest in your business. But most business owners are often just trying to get through the next day, the next week, or the next month. And when it comes to marketing, this mindset is doomed to fail. Why? Because you’re focused on just the short term. It’s time to change your focus.

How do you start thinking with a long-term perspective? Since marketing strategies need regular planning and constant attention, you can start seeing results over time. Unfortunately, it is a rare business owner who can dedicate enough time to create a long-term plan specific to marketing.

That’s why many business owners will throw ideas at the wall and hope for the best. But this rarely works, if ever. And that’s why outsourcing your marketing to a team with the time can prepare your business to be successful over the long term.

3. You’re Losing Valuable Time

We often think of most things to purchase in terms of cost. How much is this lunch going to cost me? Am I going to have enough money to spend on my daughter’s dream wedding? How many dollars did your spouse just spend on that boat?! But what about the cost of your time . . . ?

If you’ve noticed a common thread through all these points, is that in most cases, business owners don’t have the luxury of time to dedicate to marketing. Ask yourself what all you could accomplish if you didn’t have to do all or any marketing by yourself.

Or maybe you haven’t spent much time on marketing, but it’s something you wish you had time for. A great marketing plan takes time and effort to create. And we’d love to help you do that!

4. You’re Limited to Only One Person’s Knowledge

Now maybe you or someone on staff has some marketing experience. That’s awesome! But what if you could multiply that knowledge? Together at Paragon Marketing Group, we offer more than 50 years of experience covering every aspect of marketing. Imagine what you could accomplish with so much more knowledge!

Let’s say you don’t have a background in marketing, but you’re considering hiring a person in-house. Now, this isn’t a bad solution, but consider the difference between hiring a full team of marketing experts as opposed to paying a single person a salary.

5. You Could Have So Many More Services at Your Disposal

Outsourcing your marketing truly does come with its perks. Consider all the additional services you could have employed for your business:

That’s a lot of services! And you could have all of them at your disposal if you outsource your marketing to a full-service group like Paragon!

You now have 5 great reasons to consider outsourcing your marketing. 

Now it’s pretty natural to have doubts or uncertainties about moving forward. It’s a big step. So as you have questions, talk to us. We’d love to discuss things further and find out how we can really take your marketing to the next level, and relieve that pressure you’ve been facing to do everything yourself.

You can contact us by visiting our website at paragonmarketinggroup.com or call us at 262-443-9092. We’d love to hear from you.

Want to learn more about this topic? Check out our podcast, the Main Street Marketing Podcast, on Spotify, Apple Podcasts, or your audio platform of choice.