12 Tips Of Holiday Marketing

Here's our gift of holiday marketing tips for small businesses!

Blink, and the holiday season is almost upon us! But did you know the holiday marketing season is already here? Which begs the question: are you ready? Despite inflation, this holiday season could likely experience record-high spending. We want to help you prepare your business by offering our top 12 holiday marketing tips.

12 Holiday Marketing Tips

Now, you might be wondering why 12 tips. Why not 5 or 10? Well, there are 12 days of Christmas. Jesus had 12 disciples. There are 12 months in a year. And you probably need to prepare for what could be your busiest month of sales, which also happens to be during the 12th month of the year. Plus, we’re fans of the number 12. So without further ado, here are our 12 holiday marketing tips:

A laptop, mug, and book on a desk. The workplace is set up for a person to use holiday marketing tips for their business this season.
Use our top holiday marketing tips this season to prepare your business for the holidays!

1. Be Honest with Buyers

It goes without saying that you should be honest with your customers. And now more than ever, people crave authenticity in this highly commercialized season we refer to as “the holidays.” Maybe you’re struggling to offer a certain service or product due to supply issues. Tell your customers upfront. Or perhaps you’ve had to make significant changes to your business due to economic pressures. Either way, communicating the truth will establish your business’s credibility and build trustworthiness with customers.

Source: Rio SEO

2. Connect with Customers Using Holiday Cards

The holidays are overstuffed with commercialism, but that doesn’t mean you can’t find a meaningful way to connect with them. A handwritten and/or photo card creates connection with customers and offers a glimpse of the person behind the business. Or, you could always send a digital holiday card that could be the start of a marketing campaign. Whichever way you do it, don’t miss out on this chance to connect with your customers.

Source: NetSuite

3. Develop Discounts During Inflation

Most consumers expect their holiday shopping to be affected by inflation this year. This creates a great opportunity for business owners to highlight deals, discounts, and special sales. Shoppers will be looking for new, creative ways to save money. With everyone feeling the impact of trying financial times, there’s no better time to offer holiday deals for frugal spenders.

Sources: Numerator, Nextdoor for Business

4. Excite Your Early Shoppers

We’re in the final quarter of the year. Some of your customers might have already FINISHED their holiday shopping! But that’s no reason to panic. According to eMarketer, 40% of shoppers plan to start their holiday spending during these last two months of the year. Gone are the days of most shopping happening in the few days leading up to the Christmas holiday. Reward the shoppers who are prepared to spend early and start marketing your holiday deals and specials now!

Sources: eMarketer, Outbrain

5. Get Your Gift Cards Ready

Unfortunately, since the outbreak of Covid-19, many businesses have struggled to keep up with high demand and supply chain issues. Now is the perfect time to get your gift cards ready. Not only do they make great gifts for business partners or faraway friends and family, but the numbers are also in your favor: last holiday season saw a 27% increase in gift cards.

Sources: Cardlytics, Nextdoor for Business

6. Keep Your Customers Top of Mind

For many people, the holiday season is not so much the “most wonderful time of the year,” but rather the most stressful time of the year. All of us can recall a time when we weren’t treated with respect by a business. Or, maybe we had a terrible experience, but the business had no solutions to offer. Sometimes it’s easy to forget what it’s like to be the customer. So as you make your marketing plans for the holiday season, make sure you’re keeping your customers in the front of your mind when making decisions.

Source: WP Swings

7. Mobilize Your Site for Mobile Users

More people are shopping on their smartphones and tablets today, and you want your digital presence ready for the season, too. Whether you’re B2B or B2C, your site visitors want to have a pleasant online experience. Why is this so important? It will keep them on your site longer, AND make them more likely to purchase if it’s easy. Optimizing your site for mobile will enable your page to load faster and could play a big role in increasing your sales, especially with increased web traffic around the holidays.

Sources: PageFly, Think With Google

8. Review Prior Year Results

When in doubt of where to start with your holiday marketing plan, look at how your business performed during last year’s holiday season. Whether you want to do a deep dive into Google Analytics, consider former successful (or failed) marketing campaigns, or repeat small changes that unexpectedly increased sales, historical information often offers a wealth of information.

Source: NetSuite

9. Send Fewer Emails to Keep Subscribers

How many times have you unsubscribed from businesses that seemed like they had nothing better to do than spam your email inbox? Now email marketing is a valuable, tried and true marketing method. But especially around the holidays, consumers receive countless emails. Even multiple per day from the same company! Give your email subscribers the gift of limited emails this holiday season.

Source: Ignite Visibility

10. Stick to Social Media Marketing

Social media is an ideal marketing channel to use year-round, and there’s no exception to that fact this holiday season. Nearly three quarters of global marketers utilize social media marketing, and you should too. In addition to paid advertising, posting giveaways or contests on social media is a great way to capture organic leads during the holidays.

Sources: HubSpot, Ignite Visibility

11. Utilize User Reviews

Now more than ever, businesses need to offer proof that their product or service is, indeed, worth it. And while there are many ways to approach that, user reviews act as a great proof of concept. Whether you’re highlighting 5-star reviews on your website, showcasing well-known customers, or filming a moving testimonial, the holiday season is the time to emphasize positive user reviews.

Source: WP Swings

12. Winterize Your Web Presence

It’s not just our homes, vehicles, or boats that need winterizing in Wisconsin (or anywhere north, for that matter). Don’t neglect your online marketing presence. Updating your Facebook cover photo, using a catchy blog post title (we think ours is pretty good!), or giving your website a festive look will get your customers in the holiday spirit while also demonstrating your business’s attention to detail and ability to stay current.

Source: WP Swings

There are so many ways you can maximize your marketing for the holiday season! We hope these holiday marketing tips will help your business succeed and sell during the holidays. Whether you’re gearing up for a busy shopping time or just need help with your marketing, contact Paragon Marketing Group for all your seasonal and non-seasonal marketing needs.

3 Reasons You Should Update Your Video Marketing

Two men shooting a video marketing ad

When it comes to video marketing, it can be overwhelming to know where to start. There are so many places consumers view video today – billboards, social media, websites, TV, search engines, apps. Plus, people are no longer watching video just on their TVs or computers. Now it’s convenient to watch on smartphones, tablets, and even e-readers. Which is all the more reason it’s important to update your video marketing for your business.

Why Should You Update Your Video Marketing?

Here are three reasons you should update your video marketing now:

1. Your Aesthetics & Content Need A Refresh

Retro TV, VCR, and soda cans displaying old video marketing
Retro TV, VCR, and soda cans

Now if your video marketing hasn’t changed since the 1990s, you don’t need us to tell you they desperately need an update. But it’s not the 2000s or even 2010s anymore either, The Internet is constantly changing, and so should your online presence, video included. Are the people, the styles, the objects, or the technology in your videos outdated? A good way to find out is to put yourself in the following fictional scenario: If you were to approach a potential customer in person wearing the same style, showing the same objects, and using the same technology in your videos, would that customer be more focused on your appearance or your message?

Perhaps it’s not the tangible items that need to change in your video marketing. Is data or information in your video current? Today’s consumers are highly intelligent. With new information readily available online, having updated, accurate information in your video marketing is vital if you want customers to take your business seriously.

Source: NG Production Films

2. Your Customer Base Has Expanded

It’s certainly good news when your customer base is expanding. But with growth comes change. Remember when we mentioned there are so many ways for people to consume video today? That means your video marketing net should widen to capture more demographics and types of people. While every business has its target demographic, limiting your video marketing to attract a narrow set of people increases your potential to lose sales and customers.

A large part of online video consumption comes from newer social media platforms. TikTok didn’t exist until 2016. Stories and Reels are newer options to share video on Facebook and Instagram. And let’s not forget about LinkedIn. As of 2019, LinkedIn is the most trusted social platform for credible content. Yet only about 1% of users shared posts then! Consider that a huge opportunity to establish your business as a trusted authority in your industry using video content.

3. Your Videos Are Getting Lost in the Shuffle

Have you heard of the term “ad fatigue”? Elevato describes it as “a phenomenon that occurs when an audience becomes desensitized to an ad set causing ad efficiency to decrease.” In simpler terms, people are tired of seeing ads. This reinforces our earlier point: video is everywhere. But as a business who wants to stand out in the crowd rather than get lost in the shuffle, your video ads need to be different. How? By telling a story. Stop selling! People have been telling stories since the beginning of time. Your video marketing might have current content and subject matter, but if you’re trying to sell rather tell, you probably need to update your videos.

Another element that can impact your videos’ reach relates to branding. Video marketing is a great way to reinforce your brand using your logo, brand colors, and even tone. Does your company have a mission? Make sure every video you put out there reflects it. Does your company sell a humorous product? Or is your company a non-profit with a serious mission? Whatever tone your business adopts, be sure to create video content that aligns with your company’s vision.

Source: The Social Shake-Up

If there’s one takeaway here, it’s that video isn’t going anywhere. We encourage you to review your video marketing and ask yourself the following questions: Is the subject matter or information out of date? Are your videos failing to capture more demographics? Do your videos reflect your company’s mission and vision? Is your brand obvious in your videos?

Before we became the full-marketing agency you know as Paragon Marketing Group today, we were formerly a video production company. And with that experiences comes a world of knowledge that we are passionate about sharing with other businesses, just like yours. If you’re ready to update your video marketing, contact us today!

3 Reasons You Should Update Your Video Marketing

Two men shooting a video marketing ad

When it comes to video marketing, it can be overwhelming to know where to start. There are so many places consumers view video today – billboards, social media, websites, TV, search engines, apps. Plus, people are no longer watching video just on their TVs or computers. Now it’s convenient to watch on smartphones, tablets, and even e-readers. Which is all the more reason it’s important to update your video marketing for your business.

Why Should You Update Your Video Marketing?

Here are three reasons you should update your video marketing now:

1. Your Aesthetics & Content Need A Refresh

Retro TV, VCR, and soda cans displaying old video marketing
Retro TV, VCR, and soda cans

Now if your video marketing hasn’t changed since the 1990s, you don’t need us to tell you they desperately need an update. But it’s not the 2000s or even 2010s anymore either, The Internet is constantly changing, and so should your online presence, video included. Are the people, the styles, the objects, or the technology in your videos outdated? A good way to find out is to put yourself in the following fictional scenario: If you were to approach a potential customer in person wearing the same style, showing the same objects, and using the same technology in your videos, would that customer be more focused on your appearance or your message?

Perhaps it’s not the tangible items that need to change in your video marketing. Is data or information in your video current? Today’s consumers are highly intelligent. With new information readily available online, having updated, accurate information in your video marketing is vital if you want customers to take your business seriously.

Source: NG Production Films

2. Your Customer Base Has Expanded

It’s certainly good news when your customer base is expanding. But with growth comes change. Remember when we mentioned there are so many ways for people to consume video today? That means your video marketing net should widen to capture more demographics and types of people. While every business has its target demographic, limiting your video marketing to attract a narrow set of people increases your potential to lose sales and customers.

A large part of online video consumption comes from newer social media platforms. TikTok didn’t exist until 2016. Stories and Reels are newer options to share video on Facebook and Instagram. And let’s not forget about LinkedIn. As of 2019, LinkedIn is the most trusted social platform for credible content. Yet only about 1% of users shared posts then! Consider that a huge opportunity to establish your business as a trusted authority in your industry using video content.

3. Your Videos Are Getting Lost in the Shuffle

Have you heard of the term “ad fatigue”? Elevato describes it as “a phenomenon that occurs when an audience becomes desensitized to an ad set causing ad efficiency to decrease.” In simpler terms, people are tired of seeing ads. This reinforces our earlier point: video is everywhere. But as a business who wants to stand out in the crowd rather than get lost in the shuffle, your video ads need to be different. How? By telling a story. Stop selling! People have been telling stories since the beginning of time. Your video marketing might have current content and subject matter, but if you’re trying to sell rather tell, you probably need to update your videos.

Another element that can impact your videos’ reach relates to branding. Video marketing is a great way to reinforce your brand using your logo, brand colors, and even tone. Does your company have a mission? Make sure every video you put out there reflects it. Does your company sell a humorous product? Or is your company a non-profit with a serious mission? Whatever tone your business adopts, be sure to create video content that aligns with your company’s vision.

Source: The Social Shake-Up

If there’s one takeaway here, it’s that video isn’t going anywhere. Review your video marketing and ask yourself the following questions: Is the subject matter or information out of date? Are your videos failing to capture more demographics? Do your videos reflect your company’s mission and vision? Is your brand obvious in your videos?

If you’re ready to update your video marketing, consider contacting your local marketing agency today.

5 Reasons to Outsource Your Marketing

“Why should I hire you if I can just figure it all out myself?” This is a common question many small business owners ask when they consider outsourcing marketing.

And that’s a great question. This might not apply to EVERY business. But most small businesses that are struggling to juggle everything are going to want to hear this. So here are 5 reasons it’s time for MOST businesses to outsource their marketing.

Business owner feels overwhelmed. He should consider outsourcing his marketing.
Feeling overwhelmed? Maybe it’s time to outsource your marketing!

5 Reasons to Outsource Your Marketing

1. You’re Juggling Too Many Things

When you have to do everything yourself, two things often happen:

  • You can’t perform every task at a high level because you’re too busy trying to do everything, so often you’re unable to give the necessary attention to all aspects of your business; OR
  • You forget about or give up on trying to do everything, so things like marketing fall by the wayside because you don’t have the time to dedicate to it.

If you see yourself in either or both of those situations, you’re not alone. You’re just juggling too many things, like this business owner.

2. You’re Focused on the Short Term

Like all good things in life, marketing takes time. And that time is a commitment you make to really invest in your business. But most business owners are often just trying to get through the next day, the next week, or the next month. And when it comes to marketing, this mindset is doomed to fail. Why? Because you’re focused on just the short term. It’s time to change your focus.

How do you start thinking with a long-term perspective? Since marketing strategies need regular planning and constant attention, you can start seeing results over time. Unfortunately, it is a rare business owner who can dedicate enough time to create a long-term plan specific to marketing.

That’s why many business owners will throw ideas at the wall and hope for the best. But this rarely works, if ever. And that’s why outsourcing your marketing to a team with the time can prepare your business to be successful over the long term.

3. You’re Losing Valuable Time

We often think of most things to purchase in terms of cost. How much is this lunch going to cost me? Am I going to have enough money to spend on my daughter’s dream wedding? How many dollars did your spouse just spend on that boat?! But what about the cost of your time . . . ?

If you’ve noticed a common thread through all these points, is that in most cases, business owners don’t have the luxury of time to dedicate to marketing. Ask yourself what all you could accomplish if you didn’t have to do all or any marketing by yourself.

Or maybe you haven’t spent much time on marketing, but it’s something you wish you had time for. A great marketing plan takes time and effort to create. And we’d love to help you do that!

4. You’re Limited to Only One Person’s Knowledge

Now maybe you or someone on staff has some marketing experience. That’s awesome! But what if you could multiply that knowledge? Together at Paragon Marketing Group, we offer more than 50 years of experience covering every aspect of marketing. Imagine what you could accomplish with so much more knowledge!

Let’s say you don’t have a background in marketing, but you’re considering hiring a person in-house. Now, this isn’t a bad solution, but consider the difference between hiring a full team of marketing experts as opposed to paying a single person a salary.

5. You Could Have So Many More Services at Your Disposal

Outsourcing your marketing truly does come with its perks. Consider all the additional services you could have employed for your business:

  • Email marketing, listings, social media, online advertising, podcasts, direct mail marketing
  • Video production, video marketing, streaming services
  • Web design, web hosting, web maintenance, e-commerce functionality, and SEO
  • Branding materials, advertisements, and presentation design

That’s a lot of services! And you could have all of them at your disposal if you chose to outsource your marketing.

You now have 5 great reasons to consider outsourcing your marketing. 

Now it’s pretty natural to have doubts or uncertainties about moving forward. It’s a big step. So as you have questions, consider talking to a marketing agency that could help take your marketing to the next level, and relieve that pressure you’ve been facing to do everything yourself.

What to Know About Marketing

What to know about marketing.

“Marketing” is a big, broad umbrella term that we’ve all heard, but what is marketing really all about and how can it benefit your business? Chances are you’re using a bunch of marketing techniques without realizing it!
Marketing, as a general meaning, is “the total of activities involved in the transfer of goods from the producer or seller to the consumer or buyer, including advertising, shipping, storing, and selling.” (Dictionary.com) This means that, yes, marketing is just the simple act of selling your product or services, but there is a lot more that can be done to promote and advertise your business.

Digital Marketing

This is probably the most important form of marketing, especially in the modern, digital age. Digital marketing includes:

  • Search Engine Optimization (SEO). Check out our blog about it here
  • Social Media posts and outreach. Check out our blog for tips and tricks on how to use it
  • Video marketing. Here’s a master list of all the different ways to incorporate video into your online marketing
  • Email and text message marketing. This is great to use when promoting an event or new product

There’s so much that goes into digital marketing, the possibilities are endless! If you’re not sure where to start with marketing, online is the place to begin. It’s a great way to not only promote your products and services, but it’s a great way to communicate directly with your customers.

Unique, High-Quality Service

While this one may seem obvious, the quality of your product is a great way to sell to customers and it’s the best way to stand out from competitors! Marketing your product becomes a lot easier if you and your customers understand the high quality value of it. Further, this extends to the unique face of your business. Not only do you want people to benefit from your services, but they want to get to know the unique personality of you.

Targeting Customers

This is another important aspect to understand about marketing. The best way to market your business, no matter the platform or medium, is to know who you’re selling your products to. Using Facebook or Instagram business account allows you to track the demographics of your consumers. Once you have those findings, take a look back at your posts and see which ones they interact with most, or if you’re just getting started, play around with a couple of different marketing techniques (email, social media, video, etc.) and see which one attracts the most people and go from there!

Branding

The face of your business is the first thing people see! From language to video style to the colors used in your logo, they should all be coherent and work together. This is a great marketing strategy because your consumers will become familiar with your work and find a sense of comfort when they see your posts, leading them to wanting to see your content more and more. Check out our blog on branding to get a more in depth idea of what it is.

 

Marketing can be intimidating, especially when you’re starting out, but these are great places to dip your toes into. Once you get the hang of it, you’ll be diving into the world of marketing in no time. Make sure to check out our linked blog posts to help you on your journey!

The Importance Of Social Media Marketing

social media marketing.

Facebook, Twitter, Instagram, Snapchat, and even TikTok are all social media platforms that are dominating the Internet. Their impact alone should make it pretty obvious why social media has become so important. But how does it benefit small businesses? Read on to learn the importance of social media marketing.

There are a lot of benefits, one of them being that it gives small businesses a competitive advantage. If you think about it, the majority of a small business’s target audience is already using social media. In an article posted on statista.com, as of last year, 77% of Americans have a social media profile. So it makes sense for small businesses to make their mark in an already highly utilized platform.

One of the biggest benefits social media has for small businesses is the personal connection to customers. Small businesses typically focus on the community and individuals. Social media provides the opportunity to talk about products and services with customers and have them engage and interact with the content. This is done by sharing pictures, reviews, and answering questions. These interactions in turn, create brand loyalty and awareness.

Lastly, social media is cost effective. Small businesses can reach their target audience through ads on platforms like Facebook and Instagram. Unlike huge product campaigns aimed towards large areas, small businesses can focus on targeting their local area and can update their customers on promotions or new products.

Today, having an online presence has become a must for businesses. It makes them relevant and keeps their customers updated about the latest happenings in the business. It is a research tool for customers to become more familiar with a business and decide for themselves whether they want to invest in what that business has to offer. We hope that by understanding the importance of social media marketing. you’ll consider creating a social media presence if you haven’t already. Contact us at Paragon Marketing Group to get started today.

The first step to a successful Email Marketing campaign. Understand the law!

These are the words, Know the rules, written on a blackboard.

Email marketing is one of the highest converting forms of advertising. Starting email marketing involves many factors, however, the most important factor is the law. I myself have made mistakes that made an email not conform to the law and I completely missed it. That is one reason why I want to make sure that people don’t make the same mistakes I have.

 

The biggest law out there has been the Can-Spam act that was signed into law in 2003 by George Bush. I won’t bore you with all of the political words but I will tell you what the law says in simpler terms.

 

  1. You must have the email address that the email is coming from. You cannot hide your email or not tell people who you are in it. This should either be a person at the company that is responsible for this or the company name. Either one shows the receiver what is happening and more importantly from where it’s coming from.
  2. Be honest and forthright. Your subject line should be straightforward and honest. Say in the subject line I have an offer for a free consultation for you, that better be what is in the email. Do not say, “I have a gift card for you” and not actually give one. You cannot say, “I have a gift card for you” and then it turns out to be a contest. You must be willing to give what you say. If you are sending an ad then say, “ad from ……”
  3. Where you are located is very important to this rule. Really, this should be important to you anyway as it shows that you are a reputable company. In this rule, it is required that you have a physical address in the email.
  4. Offer your recipient the opportunity to opt out of future emails. The law states that you have 10 days to remove them from your list but I would highly suggest you do it within 24 hours or before another email goes out, whichever comes first.
  5. If you are using a company to send emails on your behalf then make sure they are conforming to these laws. It is you that will get fined and not them. You have to make sure you are working with a reputable company at all times.

 

Recently, we have also been hit with a new rule called GDPR or General Data Protection Regulations. This was created in Europe and took effect on May 31st. I would highly suggest that every company conforms to these rules as you do not know when your site will be viewed outside of the country. A lot of the same rules apply as the Can-Spam act.

  1. You must get all data legally and you cannot spam to add to your email list.
  2. There must be a purpose for the email and they must opt-in for that purpose. You can not use their data for ANY other purpose without explicitly asking and getting permission.
  3. You must confirm all data is accurate. I would suggest sending an auto email to confirm the data prior to adding them to a list.
  4. You will only keep the data as long as you need it. If it is a 6-week campaign then you cannot use it for another campaign after the 6 week period.
  5. Confidentiality is the most important new rule. In the past, you technically had the ability to sell your list to others and make some extra income off of it. Although I have never done this, I heard it was pretty lucrative at times. It cannot be done the same way now. Permission must be given to sharing data across multiple entities. You must have security systems on all data to ensure that nobody can take data without your knowledge.

 

Understanding the laws of email marketing is the first step in starting a campaign. Without this understanding, your email programs will fail and you may or may not be fined. The personal information of individuals is very important to keep secure and not shared. Most email programs do conform to these rules so I highly suggest you use a program like Constant Contact or MailChimp.  

www.paragonmarketinggroup.com

 

Why is video needed in your Marketing mix?

This is a business team gathering around a laptop.

According to Wordstream, viewers retain 95% of information from watching a video compared to retaining 10% from reading the same information. This trend is astonishing to me but also understandable. When I look back at things I buy online or things I learn, it is the same for me. As a matter of fact, I think it may be worse because I can’t read a long article with my attention span but I can definitely watch a video or listen to a podcast. At this point, I am wondering how much more to write and how to line it up. According to that statistic, I should end it here! However, please continue and choose to be the 10%, then please go and watch the video or listen to the podcast to remember the rest.

 

Every good content marketing strategy encompasses a mixture of different things: blog, video, social, web, ads, and podcasts. Obviously, it is called content marketing for a reason! Think about those things, how many of those strategies can you incorporate into a video? The big question that we always get is, why?

 

  1. According to the same article on Wordstream, a video on your home screen can increase conversions by up to 80%. Who can’t use more leads?
  2. Video creates a personal touch that you can’t get anywhere else. The old saying, “People do business with people they like” is still important today. It may actually be more important because of the internet.
  3. According to an article written by Vidyard, 65% of viewers watch more than ¾ of a video. This is not even close to what people read!
  4. Search Engine Optimization asks you to link and backlink as much as possible as long as it is relevant content. What can be more relevant than you talking about your product on a video?
  5. Content Marketing Institute says that audiences are 10 times more likely to engage, share, and comment on a video than they are a blog or social post.
  6. Last but certainly not least, email is more seen and more returned with a video in the message.

 

About a year ago, a friend of mine told me that he was going to start doing a weekly video newsletter along with his regular newsletter. I got his newsletter and I fully admit that I only read about half of it on a regular basis. Since he started doing a video newsletter every Monday, I have learned so much about what is happening and what he is doing. I never knew most of that information before, even though I received his regular newsletter. This is an example of the power of video at its finest and a perfect reason to incorporate video into your marketing campaign.

 

The big obstacle that you will face with this is yourself. Most people do not like to be on video and admittedly, I am one of them. I believe I have a face for radio but I do videos on a regular basis because that is what is being asked of me by our clients. In the next article, I will talk about what you will do with a video once you have it.

Cybercrime affects Small Business

This is a blue circuit board with a blue lock in front.

We have all heard the word Cybercrime and we know that we need to protect ourselves. What most small businesses do not understand is how much it affects them. We have heard all the stories from the news about the big companies getting hacked and information being leaked. What we never hear about is the small businesses that get hacked on a daily basis. According to a survey done by CNBC less than 2% of American small businesses say that they are concerned about getting hacked.The big reason why is, “We are the little guy, they don’t want to hack us.” This thought process is incorrect and is exactly why you should care more than the big companies.

Hackers know that you do not have the time, money, or knowledge to protect your site like the big companies do. Therefore, your website is targeted more than any other. Just because you only have 100 clients or 1,000 clients does not make you immune. It makes you a perfect candidate for hackers. They can go in, get what they want, and get out without anybody knowing. What’s better is that because you are a small business, the word that you got hacked won’t go out to everyone in the world because it won’t be considered a big story.

So, what can a small business owner do to protect themselves? More importantly, what can a small business owner do to protect their customers? Well, here you go!

1. Make sure your website is on a secure server. You have a lot of options when it comes to hosting your website. We highly suggest that you find out what equipment or software your host has to combat hacker attempts.

2. Redundancy is very important. Make sure your host has more than one copy of your site. Having multiple servers in different locations would be ideal. This way, if one location gets hacked then they can quickly change over to a backup copy.

3. Consistent security scans. Security scans should be happening weekly on your site or at the minimum monthly. If you keep up on your security scans you will remove any trackers that may have attached to your site in-between scans.

4. You must be updating your site monthly at the minimum. By staying up to date you are also keeping away any new hacks created by having an old version of the theme or integrations your site requires.

5. Secure Socket Layer (SSL) encrypts any conversation that you have with the customer, the website and your office computer. This item is so important that Google is now requiring this if you want your page to be found on Google. It is required as of June 1st to have it. You’ll know you have one by seeing HTTPS:// instead of HTTP:// in your URL.

By following these steps we cannot guarantee that you will never get hacked or that your information will never get out. Hackers are getting smarter and smarter every day and nobody can ever guarantee that. What we can tell you is that by following these 5 things you are giving your clients and yourself the best protection you can.

6 steps to retail marketing

This is a view of a mall from the top floor.

Marketing in the retail world can be a lot of fun. It also can be very time consuming and monotonous. However, without marketing in the retail world, you will not maintain or grow. Retail has an attrition rate and it doesn’t matter how long you have been in business or how great of a reputation you have, there still has to be marketing. You have to replace the people you lose yearly or you might as well shut your doors right now. How do you do this, is the question and how do you do it well?

1. It all starts with building a brand. You have to have a brand recognition or you will not grow. When people think of the typical products you sell, you want your name to come to mind first. In marketing, there is a rule called the rule of seven. Now, some marketers will say it is the rule of 10 or a rule of 5, regardless, it is still important that you follow it. A person must see your brand 7 times before they start thinking about you for a certain product. How those 7 times is achieved can be hard, however, the rest of this blog explains a few tricks.

2. How you are found is important and that is where listings come into the equation. There are literally hundreds of sites that your business should be listed on depending on exactly what your product is. Personally, I believe that if you are listed properly on the top sites then the rest will follow over time. What people do not realize is that everything HAS to be exactly the same across all of your online listings, right down to the dot in the same place.

3. Social media marketing is going to give you the most bang for your buck. Depending on your demographic you will utilize Facebook, Instagram, Twitter, or LinkedIn. Anyone of these 4 are going to be important, however, the two most important are going to be Facebook and Twitter. The most important thing with these platforms is to not post just 1 time per week about your store and expect people to flock in. You have to post regularly and you have to not only educate the consumer about you but also about your products.

4. You have to create a personalized experience. Just as we talked about social being important well, so is mobile marketing. It is said that 58% of people will look on cell phones before they look for your store on a desktop or laptop. With the world of artificial intelligence growing it is very important to learn new ways to use personalized mobile marketing in order to attract new clients.

5. Reward programs are becoming very popular. Create an awards program through email marketing and offer a free product for being a member of your newsletter program. Once you start getting emails from consumers, do not miss a single month of sending newsletters out. I would suggest that you send out an email at a minimum of bi-weekly. One can be a newsletter talking about anything new that you have done and the other can be an offer of the month for members of the group.

6. People will come in and spend more if they know you are supporting the community. Your local chamber of commerce or business group will have a list of events that are community-based in order to help you find a great charity or event to support. Once you find one, offer your support or sponsorship then market about your contribution. Millennials today want to know that you support a charity or local event. They will remember that and come back to you because of it.

Having a retail establishment is a very exciting and fun thing. In today’s world, you have a great opportunity to provide a great location for people to get what you need. The more people that know who you are, the better. With the digital world, you have a great opportunity to tell the world about you! Have fun with it but remember to be respectful and responsible. You will be successful with these suggestions.